Spa policies

In order to enhance your spa experience with us, we adhere to certain policies to benefit you and create a harmonious environment where our team can focus on you and your needs. We look forward to welcoming you at 43 The Spa.

Advanced bookings
We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.


Cancellation policy
Please allow 24 hours’ notice of cancellation to avoid a 50% charge. Cancellations or no show within 12 hours will incur a 100% charge. If you are not staying at Hotel Arts Barcelona a credit card number is required when booking.


Spa arrival
We suggest you to arrive 10 minutes prior to your spa appointment and 50 minutes if you wish to use our water facilities before your treatment. This will allow you time to shower and change into comfortable robe. If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests’ treatments and will be charged at full value.


Age requirement
Spa guests must be 18 years or older to access the water facilities and receive treatments. Guests of 14 years and older may access only to the Spa facilities with the approval and accompaniment of their parent.


Health conditions
Please notify us any health conditions before reserving your treatments: if you have high blood pressure, special physical concerns, diabetes, or are pregnant. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well-being in mind.


The spa is a public space. Proper attire is required to be worn at all times and includes bathing suits or a towel around the waist or chest. Nudity is not permitted anywhere in the facilities. Towels, bathrobes, and disposable slippers are provided for your stay at the spa.


Loss & Damage
We regret that we cannot be responsible for any loss or damage of personal belongings.


Accidents & injuries
The spa should not be liable for any accident or injury suffered by a guest.


Prices subject to changes
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our spa menu updated, please note that prices and services are subject to change at any time.

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